Seller Terms and Conditions

These Seller Terms and Conditions ("Seller Terms") constitute a legally binding agreement between KisaNetra ("Platform", "we", "us", or "our"), operated at kisanetra.in, and any registered vendor, retailer, wholesaler, distributor, dealer, or business entity ("Seller", "Merchant", or "you") that registers, lists, advertises, offers, or sells agricultural products, inputs, equipment, or farm supplies through the KisaNetra marketplace.

Intermediary Platform Role: KisaNetra operates strictly as an online marketplace intermediary as defined under Section 2(1)(w) and Section 79 of India's Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020. KisaNetra provides an electronic technology platform to facilitate commercial discovery and interaction between independent third-party Sellers and prospective Buyers (farmers, growers, and agricultural enterprises).

No Bilateral Title or Privity of Sale: The commercial contract for the sale, purchase, delivery, warranty, and statutory compliance of any product listed on the Platform is strictly a bilateral contract between the Seller and the Buyer. KisaNetra does not manufacture, package, test, take title to, possess, or resell any products listed by Sellers, and holds no ownership, custody, or liability in respect of the goods sold.

To register as a Seller on KisaNetra, you must satisfy and maintain the following mandatory criteria:

• Legal Capacity: You must be an individual of at least 18 years of age possessing full legal capacity, a registered sole proprietorship, partnership firm, Limited Liability Partnership (LLP), private/public limited company, or Farmer Producer Organisation (FPO) duly incorporated under Indian law.
• Identity & KYC Verification: You must submit valid government-issued Know Your Customer (KYC) documentation, including the Permanent Account Number (PAN) of the business or authorized representative, Aadhaar verification of the proprietor/authorized signatory, and Goods and Services Tax Identification Number (GSTIN) where required by applicable tax law.
• Operational Bank Account: You must provide verified Indian commercial bank account details (Account Name, Account Number, Bank Name, Branch, and IFSC Code) registered in the legal name of the Seller business entity for receiving electronic payout settlements.
• Physical Establishment: You must maintain a verifiable physical store, warehouse, or retail outlet with accurate geographic coordinates (GPS/latitude/longitude) and postal address details.

KisaNetra reserves the right to conduct independent background checks, physical premises audits, and documentary verifications prior to activating or maintaining any Seller account.

All product catalog listings uploaded or published by Sellers must strictly comply with the following standards:

• Truthful & Accurate Specifications: Every listing must accurately disclose the commercial brand, product name, generic formulation, active ingredients, package net weight/volume, Maximum Retail Price (MRP), offer selling price, batch number, date of manufacture, expiry date, and country of origin.
• Authentic Product Imagery: Listings must display genuine, high-resolution photographs representing the actual packaged item offered for sale. Computer-generated distortions, misleading watermarks, or deceptive imagery are prohibited.
• No Misleading or Exaggerated Claims: Sellers shall not publish unsubstantiated efficacy claims (e.g. "guaranteed 100% crop yield increase", "cures all incurable viral diseases") that contradict official label claims approved by statutory regulatory bodies.
• Stock Integrity: Sellers must update real-time stock levels. Advertising or accepting orders for out-of-stock, obsolete, or physically unavailable inventory is strictly prohibited.

Sellers are expressly prohibited from listing, offering, promoting, or distributing any of the following items on KisaNetra:

• Banned Agrochemicals: Pesticides, insecticides, fungicides, or rodenticides banned, phased out, or restricted by the Central Insecticides Board and Registration Committee (CIB&RC) or the Ministry of Agriculture & Farmers Welfare, Government of India.
• Spurious, Adulterated or Counterfeit Goods: Fake, imitation, re-bagged, diluted, substandard, or spurious fertilizers, seeds, or chemicals infringing any registered trademark or patent.
• Expired Products: Any input, chemical, seed lot, or consumable past its printed expiration date or recommended shelf-life.
• Uncertified Bio-stimulants & Growth Regulators: Bio-stimulants or organic inputs lacking mandatory provisional or permanent certification under the Fertilizer (Inorganic, Organic or Mixed) (Control) Amendment Order.
• Unapproved GMO Seeds: Genetically modified seeds or traits not expressly approved by the Genetic Engineering Appraisal Committee (GEAC), Ministry of Environment, Forest and Climate Change.
• Hazardous, Flammable or Illegal Substances: Hazardous poisons, unregulated explosives, non-agricultural narcotics, or products prohibited under Indian environmental, wildlife, or criminal statutes.

MANDATORY STATUTORY REQUIREMENT: Because agricultural inputs directly impact soil health, crop biosecurity, and farmer livelihoods, KisaNetra enforces strict statutory compliance under Indian agricultural laws. Sellers intending to list, offer, or sell products in regulated agri-input categories must possess valid, active licenses issued by competent government authorities:

• Seeds Category: Valid Seed Dealer / Distributor License issued by the Department of Agriculture under the Seeds (Control) Order, 1983 and the Seeds Act, 1966.
• Fertilizers Category: Valid Certificate of Registration / Wholesale or Retail Fertilizer Dealer License issued under the Fertilizer (Inorganic, Organic or Mixed) (Control) Order, 1985 and the Essential Commodities Act, 1955.
• Pesticides & Crop Protection: Valid Principal Selling License / Retail Insecticides License issued by the State Licensing Authority under the Insecticides Act, 1968 and Insecticides Rules, 1971.

Mandatory Document Verification & Expiry Enforcement:

• Sellers must upload clear, legible digital copies of all applicable statutory licenses into the seller_documents repository during onboarding and prior to catalog creation.
• KisaNetra verifies license credentials, jurisdiction coverage, and validity dates with respective state licensing databases.
• Listing Suspension on Expiry: Listings in licensed categories require an active, verified license on file in seller_documents. When any mandatory license expires, is revoked, or is suspended by government authorities, all associated product listings may be hidden or removed from the public marketplace until a renewed, verified license is uploaded and approved.

Platform Commission: KisaNetra currently charges sellers 0% commission. If we introduce any fee or commission in the future, we will notify sellers at least 30 days in advance and ask them to accept the updated Seller Terms before the change applies to them.

Settlement Timeline: At present, orders are Cash on Delivery: the buyer pays the seller directly, and KisaNetra does not collect or hold payment on the seller's behalf. If online payments are enabled in the future, amounts due to the seller will be settled within 2 business days after delivery is confirmed, subject to applicable taxes and these Terms.

Statutory Tax Deductions (TDS / TCS): KisaNetra complies with Indian taxation laws. Where applicable, KisaNetra will deduct Tax Deducted at Source (TDS under Section 194-O of the Income Tax Act, 1961) and Tax Collected at Source (TCS under Section 52 of the Central Goods and Services Tax Act, 2017) prior to releasing settlements, issuing statutory credit certificates periodically.

• Order Fulfillment SLA: Sellers must accept or decline a new order within 24 hours and dispatch accepted orders within 48 hours of acceptance. Unreasonable delays or unfulfilled accepted orders may lead to reduced listing visibility or suspension.
• Cancellations: Buyers may cancel orders before the order is dispatched. Sellers may only cancel orders due to sudden unforeseen stock force majeure, subject to a platform cancellation audit.
• Returns & Replacement: Sellers must accept returns or provide immediate replacements if the delivered product is expired, damaged in transit, counterfeit, defective, or materially distinct from the catalog description.
• Dispute Handling: In the event of a commercial dispute between Buyer and Seller, KisaNetra may act as a neutral facilitative mediator. However, KisaNetra bears no financial liability for direct, indirect, or consequential damages arising from unfulfilled or disputed sales.

Every registered Seller covenants and agrees to:

• Supply only genuine, fresh, unadulterated products in original, tamper-evident factory packaging with intact manufacturer seals.
• Issue a valid GST Tax Invoice or legal retail cash memo with every order, detailing product name, HSN/SAC code, batch number, applicable GST rate, and seller legal details.
• Provide accurate batch testing certificates (e.g. Seed Germination and Genetic Purity Analysis) to buyers upon request where mandated by law.
• Never engage in price gouging, anti-competitive market cartels, bid rigging, or predatory pricing on essential agricultural commodities.
• Maintain professional, respectful, and prompt communication with farmer-buyers and KisaNetra support representatives.

Consumer Transparency (E-Commerce Rules, 2020): Under Rule 6(5) of the Consumer Protection (E-Commerce) Rules, 2020, marketplace platforms are legally required to display specific seller information to prospective buyers. By registering as a Seller on KisaNetra, you acknowledge and consent that the following information will be publicly displayed on product catalog pages, seller profile pages, and transaction order summaries:

• Seller Legal Entity Name and Registered Trade/Business Name.
• Complete Physical Geographic Address of the principal store, warehouse, or business establishment.
• Official Customer Care Phone Number and Business Email Address.
• Seller Rating, verification badges, and customer feedback scores.

Confidentiality Safeguards: Highly sensitive personal and financial data—including private bank account numbers, individual Aadhaar numbers, internal wholesale margins, and confidential KYC documents—will NEVER be made publicly visible to buyers.

KisaNetra reserves the immediate, unilateral right to pause listings, de-list products, freeze payout settlements, or permanently terminate a Seller account under the following circumstances:

• Failure to upload or maintain valid, verified statutory licenses (Seeds, Fertilizers, Pesticides).
• Sale or attempt to sell banned, counterfeit, misbranded, or expired agricultural inputs.
• Repeated buyer complaints, high cancellation rates, or defective product delivery.
• Submission of forged, altered, or fraudulent identity/KYC/license documentation.
• Breach of any provision of these Seller Terms, the general Terms and Conditions, or applicable Indian laws.

Limitation of Platform Liability: To the maximum extent permitted by applicable law, KisaNetra, its founders, directors, employees, and affiliates shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including loss of profits, crop yield loss, livestock injury, soil contamination, business interruption, or reputation damage arising out of the sale, delivery, use, or failure of products sold by Sellers.

Comprehensive Seller Indemnity: The Seller agrees to defend, indemnify, and hold harmless KisaNetra, its officers, directors, and agents against any and all claims, liabilities, losses, regulatory penalties, fines, legal proceedings, and expenses (including reasonable attorney fees) arising from: (a) product liability, defect, or damage caused by goods sold by the Seller; (b) infringement of third-party intellectual property or patent rights; (c) violation of the Seeds Act, Fertilizer Control Order, Insecticides Act, Consumer Protection Act, or GST laws; or (d) breach of these Seller Terms.

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, the details of the designated Grievance Officer for seller-related complaints and marketplace grievances are as follows:

Amendments & Versioning: KisaNetra reserves the right to modify or update these Seller Terms at any time. When material changes occur, the version number (currently Version 1.0) will be incremented, and Sellers will be prompted to review and accept the updated terms prior to creating new listings or accessing seller dashboard features.

Governing Law: These Seller Terms and any disputes arising out of or in connection with them shall be governed by, construed, and enforced in accordance with the substantive laws of the Republic of India.

Exclusive Jurisdiction: Any legal suit, action, arbitration, or proceeding arising out of or related to these Seller Terms shall be instituted exclusively in the competent civil courts at Guntur, Andhra Pradesh, India.

Contact for Seller Queries: For inquiries regarding seller onboarding, licensing, or marketplace policies, contact us at supportfarmers@kisanetra.in or call +91 8919726304, +91 9440151948.